FAQ

FAQ – M & R Home Mall

1. What products do you sell?

We specialize in high-quality carpets designed to enhance the comfort and style of your home. Each piece is carefully selected for durability and timeless design.

2. How can I place an order?

Simply browse our collection on mrhomemall.shop, select your desired carpet, add it to your cart, and follow the checkout process. Payment options are displayed during checkout.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

4. How much is shipping?

  • Spain & EU: Free shipping for all orders.

  • International: €12.99 per order, with free shipping for orders over €125.

5. How long does shipping take?

  • Spain: 3–5 business days

  • EU: 5–10 business days

  • International: 10–20 business days (depending on destination)

6. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number.

7. What is your return and refund policy?

We offer a 30-day free return and exchange policy. Items must be in their original condition. Personalized or custom-made carpets are non-returnable unless damaged. For more details, please see our Return and Refund Policy.

8. How do I return or exchange an item?

Contact our support team at info@mrhomemall.shop or call +34 626330263. We will provide instructions and a return shipping label if applicable.

9. What if my item arrives damaged or defective?

Please contact us immediately. We will arrange a replacement or a full refund promptly.

10. Do you offer custom carpets?

Yes, we offer selected custom designs. Please contact us for inquiries about customization options.

11. How can I contact customer support?

  • Email: info@mrhomemall.shop

  • Phone: +34 626330263

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)